Privacy Policy

1. Introduction

Eulogy ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered speech writing service.

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide

When you use our service, we collect information you voluntarily provide, including:

• Email address for service delivery
• Personal stories and anecdotes for speech creation
• Names and details about people mentioned in your speech
• Payment information (processed securely by third-party providers)
• Communication preferences and feedback

2.2 Information We Collect Automatically

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Usage data and website analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Creating your personalised speech using AI technology
• Delivering your completed speech via email
• Processing payments and managing your orders
• Providing customer support and handling enquiries
• Improving our AI algorithms and service quality
• Sending important service updates and communications
• Complying with legal obligations

4. Legal Basis for Processing (POPIA)

We process your personal information on the following lawful grounds set out in section 11 of POPIA:

• Consent: Where you have given explicit consent for specific uses
• Contract Performance: To fulfil our speech writing service contract with you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: For service improvement and fraud prevention, balanced against your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Operators (Service Providers): With trusted third-party providers who assist in service delivery under appropriate agreements (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you have given explicit permission

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, as required by section 19 of POPIA, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through certified providers

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Speech Content: Deleted after delivery unless you request otherwise
• Order Information: Retained for 5 years to meet tax and accounting requirements
• Communication Records: Retained for 3 years for customer service purposes
• Website Analytics: Anonymised data retained for service improvement

8. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

• Right of Access: Request confirmation that we hold your personal information and a copy of it
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request destruction or deletion of your personal information
• Right to Object: Object to the processing of your personal information on reasonable grounds
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent
• Right to Complain: Submit a complaint to the Information Regulator

To exercise these rights, please contact us at speeches@maxkuch.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Our cookies include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for advertising (with your consent)

10. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa, including the United States. When this occurs, we ensure the transfer is made in accordance with section 72 of POPIA, using appropriate safeguards such as binding agreements or transfer to countries with comparable data protection laws.

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children without parental or guardian consent as required by POPIA. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Marketing Communications

We may send you marketing communications about our services if you have consented to receive them. You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at speeches@maxkuch.com

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Information Officer
Eulogy
Email: speeches@maxkuch.com
Address:
SUN MEDIA BRANDS LLC
2880 W Oakland Park Blvd Suite 225C
33311
Oakland Park
Florida
United States

16. Complaints to the Information Regulator

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator:

The Information Regulator (South Africa)
Website: inforegulator.org.za
Email: complaints.IR@justice.gov.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

17. AI and Automated Decision Making

Our service uses artificial intelligence to generate speeches based on your input. This automated processing:

• Does not involve profiling that produces legal or similarly significant effects about you
• Can be reviewed and modified through our revision service
• Allows you to request human review of any AI-generated content